Refund policy
REFUND & RETURN POLICY
Last Updated: February 14, 2026
At DaelVista LLC, we specialize in premium made-to-order wall art, produced specifically for each customer through trusted print-on-demand partners.
Because our products are custom-made, refunds or replacements are only considered for issues related to product quality or fulfillment errors, as outlined below.
Please review this policy carefully before placing your order.
✅ Eligibility for Replacement or Refund (Quality-Related Only)
You may request a replacement or refund if your order has one of the following issues:
- Product arrives damaged during shipping
- Manufacturing or printing defects (misprints, material flaws, production errors)
- Wrong item, size, or variant received
- Missing or incomplete order contents
⏳ All claims must be submitted within ( 7 days ) of delivery.
Claims submitted after this timeframe will not be accepted.
📸 Required Evidence (Mandatory)
To process your claim, you must provide:
- Order number
- Clear photos AND video showing:
- The issue or defect
- The full product condition
- The original packaging
- The shipping label (if applicable)
- A brief written description of the problem
Claims submitted without sufficient visual evidence cannot be approved.
🛑 Non-Refundable / Non-Replaceable Situations
Refunds or replacements will not be provided for:
- Change of mind or no longer wanting the item
- Incorrect size, orientation, or color selected during checkout
- Minor color differences due to screen calibration or lighting
- Requests submitted after the 7 days reporting window
- Claims without photo or video evidence
- Damage caused after delivery due to handling, installation, or misuse
🎨 Color Disclaimer
Slight color variations may occur due to differences in screen displays, lighting conditions.
These variations are normal and do not qualify as defects.
🔁 Resolution Method
If your claim is approved, we will offer one of the following resolutions:
Free Replacement – A new item will be produced and shipped at no additional cost
Full Refund – Issued to the original payment method
Refund Details:
- Processing time: 5–10 business days after approval
- Refunds are issued in USD (United States Dollar)
🚫 No Physical Returns
Important: Our registered business address is for legal correspondence only and does not accept physical shipments or product returns.
Do not send products back to our business address.
📩 Contact Us
To file a claim or ask questions about your order:
📧 Email: support@daelvista.com
⏱ Response Time: Within 24 hours
Business Name: DaelVista LLC
Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
(For legal correspondence only – not a return facility)
By placing an order with DaelVista, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.