Frequently Asked Questions

Frequently Asked Questions

1. What material is the artwork made from? Is it ready to hang?

Our artworks are premium acrylic prints, delivered ready to hang.

Material: 4mm (0.15") high-quality acrylic
Finish: Glossy, glass-like surface with vibrant color depth
Design: Straight-cut corners for a clean, modern look
Transparent designs are printed with a white backing

Hanging system included:

  • Mounting hardware and screws
  • Pre-drilled holes at each corner
  • Hole placement: 14mm (0.55") from the edge, 8mm (0.31") diameter, 15mm (0.6") screw head

Suitable for luxury home decor, offices, galleries, and modern interiors.

2. Where are the artworks produced and how long does shipping take?

Artworks are produced at trusted facilities in the United States and Europe and manufactured at the nearest facility to your location.

Estimated delivery: 5–7 business days
🚚 Free standard shipping on all orders

See our Shipping Policy for full details.

3. How does AR Preview work?

Use your smartphone camera to see how the artwork looks on your wall before you buy. Simply tap the AR icon on any product page to preview the piece in your space in real time.

4. What if the size I want is not available?

If you're looking for a custom size not listed, contact us and we'll check availability based on the artwork and production specs.

📧 support@daelvista.com

5. Do you accept returns or exchanges?

All items are made to order, so we do not accept general returns or exchanges.

If your order arrives with a quality issue, defect, or fulfillment error, we'll provide a free replacement or full refund.

See our Refund & Return Policy for details.

6. Is this artwork suitable for offices or commercial spaces?

Yes. Our acrylic artworks are ideal for offices, hotels, clinics, galleries, and modern commercial spaces thanks to their durability and premium finish.

7. What is the fastest way to contact you?

The fastest way to reach us is by email:

📧 support@daelvista.com

You can also contact us via the chat icon on our website.
⏱ We usually respond within 24 hours.